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Art

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Elite Roofer - Platinum Member
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Imagine waking up one morning to the noise of people on your roof. You didn't hire them to work on your roof, they just got the wrong address. Before you even realize, seventy five percent of your roof is gone.

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Family wants answers after crew tears off roof of wrong house

Crews are still repairing roofs on the North Side after the recent hail storms, but one family woke up to work no one ordered.

"We had no idea why someone was on our roof, ripping it off," said Jessica Ecke, who lives on Mount Capote Street.

She said workers tore off about 75 percent of the roof because the roofing company had the wrong address. For weeks, Jessica, her husband and their two young children had only felt protecting their home.

"There's hail, and we don't have a roof," Ecke said in a video she recorded.

"Nobody was home when they knocked on the door, they started tearing off," explained Joe Cobb, owner of Old Man Roofing.

Cobb admits the mix-up, saying his wife texted an address that was one digit off.

"They did need a new roof," Cobb said. "They just didn't need it from someone who wasn't supposed to do it."

"She didn't have to pay anything as far as out of pocket. Insurance paid for it," he added.

Cobb's company put on a new roof, but the Eckes say it comes with new problems.

"You see the white stuff everywhere," Ecke said. "I was like 'What is this?' And I looked up and this huge leak, it started off right here, and it just spread."

Cobb gave them $500 for the leak and says he's offered to do more.

"I told her I would send my guy over there tomorrow," Cobb told us. "He would fix the roof and the ceiling. That was the last I heard from her."

He points out Old Man Roofing has an A+ rating from the Better Business Bureau, but that's little solace to the Ecke family.

"Man, I got my roof accidentally cut off, I had to pay for it, and now it sucks, it just sucks," Ecke said. "This is a sucky situation to be in."

The family plans to sue, saying they just want what they had.




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Kris

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Reply with quote  #2 
This probably happens more than companies would like to admit. With all the downsizing and hiring people that aren't trained properly or overworked, mistakes will happen. I would be wanting some answers myself as well.
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Brad

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Reply with quote  #3 
If this happened to me, I would want somebody's head for it. There is no excuse for having this happen. This is just people not paying attention to what they are doing on the job. I don't blame the roofers, I blame the people in the office who relayed the message.
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tfost

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Reply with quote  #4 
Quote:
Originally Posted by Kris
This probably happens more than companies would like to admit. With all the downsizing and hiring people that aren't trained properly or overworked, mistakes will happen. I would be wanting some answers myself as well.


I believe you are probably right. Everyone is being overworked and expected to wear many different hats at that. Now people are doing the one job that use to take three people.
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Dchase

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Reply with quote  #5 
I can't imagine doing that to someone's house and not saying anything. You made a mistake and you have to own up to it. Mistakes happen all the time, you fix it and move on.
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roofer-forever

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Reply with quote  #6 
This doesn’t surprise me in the slightest. People today are too lazy to double check anything. They’re probably too busy on Twitter like my fat nephew.

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Aaron

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Reply with quote  #7 
Well, I hope the person that was in charge of the screw up got fired or at least a stern talking to. This is just nonsense for something like this to happen. Isn't this why we have computers, to avoid situations like this?
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Art

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Elite Roofer - Platinum Member
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Reply with quote  #8 
Quote:
Originally Posted by Kris
This probably happens more than companies would like to admit. With all the downsizing and hiring people that aren't trained properly or overworked, mistakes will happen. I would be wanting some answers myself as well.


That's probably true, but that is still no excuse. This is the type of thing people get fired over and they should.
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Art

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Elite Roofer - Platinum Member
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Reply with quote  #9 
Quote:
Originally Posted by Brad
If this happened to me, I would want somebody's head for it. There is no excuse for having this happen. This is just people not paying attention to what they are doing on the job. I don't blame the roofers, I blame the people in the office who relayed the message.


I would be mad too. It is usually not the roofers fault if something like this happens. It is usually the wrong paperwork from the office, or something similar.
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Art

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Reply with quote  #10 
Quote:
Originally Posted by Dchase
I can't imagine doing that to someone's house and not saying anything. You made a mistake and you have to own up to it. Mistakes happen all the time, you fix it and move on.


I agree, that is just wrong. The office probably just told them to pack up and get out of there quickly. It's sad really.
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Sandul21

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Reply with quote  #11 
wow thats just astonishing 
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Carter

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Reply with quote  #12 
How can something like this even happen. I know where I work everything is always double checked and sometimes more than that. There is no excuse for something like this ever happening.
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I think every day when I go to work.... It has got to be illegal or some kind of O.S.H.A violation to have this many stupid people under one roof.
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