Family wants answers after crew tears off roof of wrong house
Crews are still repairing roofs on the North Side after the recent hail storms, but one family woke up to work no one ordered.
"We had no idea why someone was on our roof, ripping it off," said Jessica Ecke, who lives on Mount Capote Street.
She said workers tore off about 75 percent of the roof because the roofing company had the wrong address. For weeks, Jessica, her husband and their two young children had only felt protecting their home.
"There's hail, and we don't have a roof," Ecke said in a video she recorded.
"Nobody was home when they knocked on the door, they started tearing off," explained Joe Cobb, owner of Old Man Roofing.
Cobb admits the mix-up, saying his wife texted an address that was one digit off.
"They did need a new roof," Cobb said. "They just didn't need it from someone who wasn't supposed to do it."
"She didn't have to pay anything as far as out of pocket. Insurance paid for it," he added.
Cobb's company put on a new roof, but the Eckes say it comes with new problems.
"You see the white stuff everywhere," Ecke said. "I was like 'What is this?' And I looked up and this huge leak, it started off right here, and it just spread."
Cobb gave them $500 for the leak and says he's offered to do more.
"I told her I would send my guy over there tomorrow," Cobb told us. "He would fix the roof and the ceiling. That was the last I heard from her."
He points out Old Man Roofing has an A+ rating from the Better Business Bureau, but that's little solace to the Ecke family.
"Man, I got my roof accidentally cut off, I had to pay for it, and now it sucks, it just sucks," Ecke said. "This is a sucky situation to be in."
The family plans to sue, saying they just want what they had.